Zendesk CLO Shana Simmons: Empathy is the new superpower for AI leaders

Zendesk CLO Shana Simmons says AI success hinges on a privacy-first culture and governance. Empathy, character, and agency are the traits we’ll need in an AI-first world.

Richard Dawkins renamed Claude ‘Claudia’ and wondered if it was conscious — and that emotionally charged reaction says something profound about modern AI

The famous biologist’s encounter with AI reveals a lot about projection and why humans keep seeing minds in machines.

It’s not just you — nearly two-thirds of workers say they’ve exaggerated AI skills to get ahead at their company

Two-thirds (63%) of workers exaggerate their AI skills, driven by job loss fears and the pressure to appear competent, creating an ‘AI confidence gap’.

‘Today’s disruptive environment is anything but normal’: Report warns younger workers set to be hit by AI hiring as bosses focus more on midlevel roles

The number of CEOs planning to shift away from junior roles over the next two years has more than doubled, report warns.

AI chatbots got election information wrong 90% of the time in a new study — including ChatGPT rivals

New studies suggest popular AI chatbots continue making significant mistakes around election information, creating growing concerns as more people rely on AI tools instead of traditional search and news sources

Cisco tried using AI to write security incident reports — and things didn’t really go as planned

There are many challenges with generating long-form reports with AI, even with specific sources and instructions.

A founding member of OpenAI has joined Anthropic to boost Claude’s research capabilities

OpenAI co-founder Andrej Karpathy is now part of Anthropic’s AI team and will helm a team that handles pre-training research.

“Google Search is now AI Search” equals the worst thing to happen to the internet since social media, except this time we can all see it coming

At this year’s Google I/O, one of the biggest changes presented by the Silicon Valley giant was to Search. Here’s why you should care about what comes next.

‘Stop thinking of agents as software… start thinking of them as a unit of labor’: Zendesk links AI pricing to verified resolution outcomes

The company will only charge for support interactions successfully resolved by AI agents, a major shift for enterprise software.