Enterprises are sitting on vast quantities of unstructured data, from call records and video footage to customer complaint histories and supply chain signals. Yet this invaluable business intelligence, estimated to make up as much as 90% of the data generated by organizations, historically remained dormant because its unstructured nature makes analysis extremely difficult. But if…

When business leaders talk about digital transformation, their focus often jumps straight to cloud platforms, AI tools, or collaboration software. Yet, one of the most fundamental enablers of how organizations now work, and how employees experience that work, is often overlooked: audio. As Genevieve Juillard, CEO of IDC, notes, the shift to hybrid collaboration made…